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Wallconcept.com is committed to quality products. Should it not fit your taste, you can always change your mind because your satisfaction is our top priority. You are always entitled to a full refund within 14 days from delivery. (see the conditions: RETURN POLICY.)

Wallconcept reserve the right of errors caused by type faults or unintentional errors in the product information on our web pages. We cannot guarantee our colours to display with 100% accuracy due to variations in monitor colour settings.

All prices include VAT (25%).

PAYMENT AND DELIVERY

You pay for your order with a credit card and we ship all packages with FEDEX/DHL or UPS. Your order will be delivered to the adress you supply. It is also possible to pick up your order at the local FEDEX/UPS/DHL pick-up point, which will also be the option if you are not at home the first two times the courier tries to deliver at your door. The courier will leave you information about the address to the local pick-up point. Normal delivery time is 6-14 working days. In your order confirmation you will find information on the delivery time of your order. If by any reason the estimate delivery time will differ, we will contact you as soon as possible.

RETURN POLICY

Wallconcept.com is committed to quality products. You are always entitled to a full refund. You may return the shipment within 14 days from recieveing the product/products. First, we must be notified in advance of your intention to return any items.

1. Call customer service at +46(0)76 8400793 or email to customerservice@wallconcept.com as soon as you discover the defect.

2. Next, we will e-mail you a return form, fill in the form and send the item back together with the return form to us. The unused/unpainted goods must be placed in its original shipping package so that we receive them undamaged.

3. Finally, when we receive them in good condition, we will credit your credit card for the amount of the goods, not including shipping costs.

4. If the product contains any faults made prior to shipping, we will credit your credit card for the total amount of the goods, including shipping costs.

5. In case of disputes, Swedish law is applicable. See further at www.konsumentverket.se.

In a case of exchange or return you will responsible for the item during transport/shipping.

EXCHANGE AN ITEM

First, we must be notified in advance of your intention to exchange an item.

1. Call customer service at +46(0)76 8400793 or email to customerservice@wallconcept.com to make sure that the new item is reserved and ready for shipment.

2. Next, we will e-mail you a return form, fill in the form and send the item back together with the return form to us. The unused/unpainted goods must be placed in its original shipping package so that we receive them undamaged.

3. Finally, when we receive them in good condition, we will send you the new item. We will credit the difference to your account you assigned in the return form. You will have to pay for shipping costs.

In a case of exchange or a return you will be responsible for the item during transport/shipping.

DELIVERY

Wallconcept will ship almost anywhere. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form.

UNDELIVERABLE GOODS

If your goods are returned to us as undeliverable? When the carrier returns undeliverable goods to us, we credit you a full refund. If you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact Wallconcept by mail or phone.

PRIVACY POLICY

Our website is secure and it meets or exceeds the current standards for security. We will not share the personal information that you provide with anyone outside of our company.

CONTACT

Wallconcept registered office address is:

Wallconcept, c/o Mediakontoret AB
Box 2135, 600 02 Norrkšping
E-mail: info@wallconcept.com
Phone: +46(0)76 8400793
Fax: +46 (0)11 137847

We can be contacted for customer service by email at info@wallconcept.com. We will usually respond within one working day. Our normal office hours are 9am to 4pm CET Monday to Friday.

We welcome customer feedback. Please feel free to contact us about any aspects of our products or the Wallconcept web site.

COPYRIGHT

All content included on this site, is the property of wallconcept.com or its content suppliers and protected by Swedish and international copyright laws.